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DIY Direct occasionally offers discounts and promotions on their website. Customers can check the "Offers" section on the website to see the current deals. Additionally, subscribing to their newsletter or following their social media accounts may provide access to exclusive discounts and promotions.
How long does delivery take?
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Delivery times vary depending on the product and location. Standard delivery usually takes 35 working days, while express delivery can be as quick as next day. For more specific information, customers can check the delivery details provided on each product page.
What is the return policy?
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DIY Direct offers a 30day return policy for most items. If a customer is not satisfied with their purchase, they can contact customer service to initiate the return process. The item must be unused and in its original packaging. Some items, such as personalized or perishable goods, may not be eligible for return.
What payment methods are accepted?
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DIY Direct accepts various payment methods, including major credit and debit cards (Visa, Mastercard, Maestro), PayPal, and Amazon Pay. This provides customers with flexibility and convenience when making their purchases.
Can I cancel or change my order?
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If a customer wishes to cancel or change their order, you should contact DIY Direct's customer service as soon as possible. While you will do their best to accommodate the request, it may not always be possible if the order has already been dispatched.
How can I track my order?
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Once an order is dispatched, customers will receive a tracking number via email. you can use this tracking number to track yTheir order on the courier's website. If there are any issues with tracking, customers can contact DIY Direct's customer service for assistance.