What is the return policy for items purchased from The Hornets Shop ?
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The Hornets Shop offers a 30-day return policy for items in their original, unused condition. Customers can initiate a return by contacting the customer service team within 30 days of receiving their order. Once the return is approved, customers can send the item back for a refund or exchange.
How long will it take for my order to be delivered?
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The Hornets Shop aims to process orders within 1-2 business days, with delivery times varying depending on the shipping method selected at checkout. Standard shipping typically takes 3-5 business days, while expedited shipping options are available for quicker delivery.
Does The Hornets Shop can collect my order?
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If you have completed your order, then The Hornets Shop will send two emails for you. The one is to confirm your order and the further email is to confirm when your order is ready to be collected from your chosen location in The Hornets Shop. Besides, if you collect your order they require a copy of your order confirmation or ready for collection email, and then they will see the emailed.
How about The Hornets Shop's prices?
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The Hornets Shop's prices quoted in their online store. And they reserve the right to alter these prices exactly, so it may up or down because of the required by changes in VAT or other circumstances beyond their control. So the correct price will be indicated on the delivery note for you. You need to know that they still reserve the right to alter without notice or prior warning. The costs of goods are reflective of GBP only for all the items in their store.
Can I get the personalization of The Hornets Shop?
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The Hornets Shop's personalized items may only be accepted when you want to return. So if the personalization is incorrect or if the item is faulty, then they can accept the request of return. So you need to ensure you have ordered the correct size at the time of ordering when you have no valid reason for a refund. And you can see their Printing Disclaimer for further information.
Does The Hornets Shop have Gift Vouchers?
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The Hornets Shop will note that Gift Vouchers are not redeemable when you buy items in their store. Their Gift Card can be topped up to whatever amount you wish exactly. And now the card is available both in store and online. The card can only be used once and it cannot be topped up again when you want to use it. The Gift Card cannot be used for Ticket Office payments when you pay.