Yes, Masons Kings offers a 14-day return policy for most products. If you change your mind about a purchase, simply contact their customer service team within 14 days of receiving the item to arrange for a return. The item must be in its original condition and packaging for a full refund.
Do you offer warranty on your products?
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Yes, Masons Kings offers warranty on both new and used products. The length and coverage of the warranty may vary depending on the specific product. Customers are advised to check the product description or contact customer service for more details.
How can I contact Masons Kings for further assistance?
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If you have any additional questions or need further assistance, you can reach Masons Kings by phone at 01398 322 148 or via email at [email protected]. Their customer service team is available to address any concerns or inquiries you may have about their products or services.
Can I track my order?
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Yes, customers can track their order by logging into their account on the Masons Kings website. Tracking information will be provided once the order has been dispatched.
Can I order spare parts for my machinery?
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Yes, Masons Kings provides a wide range of spare parts for agricultural and garden machinery. Customers can browse and order spare parts through the online store or contact customer service for assistance.
What is the delivery process for small products?
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Masons Kings offers national delivery on many of their small products (under 30 kg) across the UK and NI via a tracked courier. Once your order is processed, you will receive a tracking number to monitor the progress of your delivery. The estimated delivery time will be provided at the time of purchase.